Failed payment recovery · For SaaS founders

Stop letting failed cards
eat your MRR.

Most SaaS teams lose 6–10% of MRR every month to failed cards — and never recover it. RetainFlow auto-retries charges, runs smart dunning, and saves accounts before they churn for good.

  • Works with Stripe, Paddle & Chargebee
  • 1 line of JS to install
  • Live in under an hour
  • No backend code needed
Interactive
LIVE

Recovery Potential Calculator

Type your MRR — we'll estimate typical failed-payment leakage and what strong dunning often recovers.

$/mo
— Your estimates —
↘ Monthly loss
~8% MRR

Roughly what leaks to failed charges before recovery.

$800
per month (illustrative)
✺ RetainFlow recovers
~70% of that

What teams often get back with smart retries + dunning.

$560
per month (illustrative)
📅 Projected annual impact
Recovery × 12 months
$6.7K
/ year

Illustrative only. Real outcomes depend on your processor, decline mix, billing cadence, and how you retry. Use this as a conversation starter — not financial advice.

Plays nice with
StripePaddleChargebeeBraintreeSlackIntercomHubSpotSegmentMixpanelCustomer.ioZapierStripePaddleChargebeeBraintreeSlackIntercomHubSpotSegmentMixpanelCustomer.ioZapier
Product demo · Cancel flow in action

Watch a live cancel flow intercept a real cancellation.

1
Step 1User clicks Cancel
app.yoursaas.com/settings/billing
Growth Plan · ACTIVE
$49/mo
Visa ···· 4242
Customer
8 mo
Seats
3
API calls
240k
⚠ Danger zone
2
Step 2Offer shown
retainflow · churn protection
Before you go…

You've been with YourSaaS for 8 months. Can we offer you something better?

Get 40% off for 3 months
Stay at $29/mo instead of $49/mo
SAVE $60
3
Step 3Customer saved → MRR retained
retainflow · dashboard
You're all set!
40% discount applied
Live event stream
  • tom.park@acme.io2m
  • maria.s@loops.so2m
  • alex.chen — saved $20now
↑ MRR saved this month
$3,240
Product deep-dive

Five tools.
One platform.
Zero churn left behind.

01💳 Payment Recovery

Recover failed payments on autopilot.

Most failed payments aren't intentional — expired cards, bank hiccups, and limit resets account for over 60% of involuntary churn. Smart retries, branded card-update pages, and email + SMS sequences run 24/7.

  • Smart retry logic adapts to each card's failure type
  • Branded, hosted card-update pages — no code
  • Email & SMS dunning with one-click payment update
  • Auto-suspend & instant reinstatement on recovery
68% of failed payments recovered within 14 days
Payment recovery · Dunning queue
live
  1. Day 0
    Charge failed — email dispatched
    Soft decline · Card update link
  2. Day 3
    Auto-retry + SMS reminder sent
    Bank retry window · 2nd email queued
  3. Day 5
    Recovered ✓
    Card updated · Subscription reinstated
Recovered this week$1,247 · 11 accounts
02🚪 Cancel Flows

Turn cancel clicks into saved customers.

One JS snippet on your cancellation page unlocks a personalised, high-converting intercept. Show the right offer — discount, pause, or downgrade — based on plan, tenure, and real usage.

  • Visual no-code flow builder with proven templates
  • Personalisation by plan, tenure & feature usage
  • A/B test variants — winner auto-promotes
  • Full session replay & per-flow funnel analytics
avg. 34% save rate across all plan types
app.yoursaas.com/cancel
38% save
Before you go, Sarah…

You've been with us 14 months — here's what we can do.

Get 3 months at 50% off
Stay at $24.50/mo instead of $49/mo
This flow's save rate (last 30 days) — 38% ↑
03📈 Churn Prediction

Know who's leaving 30 days before they do.

Health scores refresh nightly, combining login frequency, feature adoption, billing signals, and support history into one number per account. Score drops trigger Slack or email alerts instantly.

  • Daily health scores across your customer base
  • Multi-signal model: usage, billing, engagement, support
  • Instant Slack/email alerts when scores drop
  • One-click assign to CS or trigger win-back email
~82% accuracy · 30-day forecast window
Churn prediction · Health monitor
🔔 2 flagged
2 accounts flagged as high risk
Score dropped >20 pts in 7 days · Slack alert sent
  • 18
    TechCorp Inc.
    $249/mo
    HIGH RISK
  • 24
    BuildFast Ltd.
    $99/mo
    HIGH RISK
  • 53
    StartupXYZ
    $49/mo
    WATCH
  • 81
    Acme Solutions
    $149/mo
    HEALTHY
04📋 Exit Surveys

Stop guessing why customers churn.

Every cancellation triggers a structured survey. Reasons are quantified, categorised, and tied to the churned account — so you get an actionable picture of what's actually driving churn.

  • Structured reason capture with free-text comments
  • Tied to every churn event — plan, tenure & MRR
  • Quantified breakdown with weekly trend digest
  • Exportable for deeper qualitative analysis
structured · skimmable · directly actionable
Exit surveys · Why they cancel
47 responses · 30d
  • Too expensive42%
  • Missing feature28%
  • Not using it enough18%
  • Switching to competitor12%
Latest response

“Would definitely come back if you added CSV export. The core product is great.”

05📊 Analytics

MRR cohorts & recovery dashboards in one view.

See the real revenue impact of every retention tool. MRR cohort charts, churn attribution by reason, dunning recovery rates, and revenue-at-risk forecasts — zero setup, live the moment you connect billing.

  • MRR cohort retention charts — monthly & weekly
  • Churn attribution by exit survey reason
  • Recovery rate by dunning sequence & channel
  • Revenue-at-risk forecast for flagged accounts
live data · zero setup · powered by your billing platform
app.retainflow.com/analytics
live
MRR Saved
$4,820
+$1,140 vs last mo
Churn Rate
2.3%
-0.8% vs last mo
Recovery
68%
+4% vs last mo
MRR cohort retention (last 4 months)
OctNovDecJan
34%
avg cancel flow save rate
across all plan types · last 90 days
68%
failed payments recovered
within 14 days of first failed charge
<1hr
to first live cancel flow
including Stripe connect + flow setup
$12M
revenue retained to date
across 1,400+ bootstrapped SaaS teams
Why this exists

Built because I was tired of watching MRR evaporate.

In 2021, I was running a small SaaS tool on the side. We were growing at 12% MoM but churning at 9%. All that growth was being eaten alive.

I looked at our cancellation page. It was a single “confirm cancellation” button. No offer. No question. No second chance. Customers just… left. We had no idea why.

I tried the enterprise tools — built for CS teams 10× our size. The indie-friendly ones were too limited. So I spent a weekend building a simple cancel flow, plugged it into Stripe, and our churn dropped 31% in the first month.

That weekend script became RetainFlow.

What founders are saying

Real results, not PR copy.

Verified users · No incentivised reviews
TW
Tom Whitfield
Founder & Indie Hacker · @tomwbuilds
Just hit 30 days with RetainFlow. Our cancel flow has a 41% save rate — that's insane. Previously we had a single confirm button and zero data on why people left. This tool paid for itself in week one.
+$3,200 MRR retained · 30 days
AL
Anna Ledford
Founder @ Formify · @annaships
Involuntary churn was $4K/mo from failed cards — nobody was watching it. RetainFlow recovered $3,400 in month one. Almost embarrassing how easy it was.
↑ $3,400 recovered · month 1
MK
Maya Kondo
Bootstrapped SaaS · @mayakbuilds
Setup took 47 minutes. Stripe connect → flow template → one JS tag. First cancellation save happened 6 hours later. This is the tool I wish existed 3 years ago.
↑ Live in under 1 hour
PR
Priya R.
Nexlayer Founder · @priyabuilds
Recovering failed payments felt impossible before this. Now it's automated. Got a Slack ping every time a card was recovered. Weirdly satisfying. $22K in month 1.
↑ $22K recovered · first month
Technical integration

Works with how
you already build.

One npm package, one init line, one OAuth click. Live cancel flows in under an hour — no backend code required.

Setup — 3 steps
# 1 — install
npm install @retainflow/js

# 2 — initialise (one line)
import RetainFlow from '@retainflow/js'
RetainFlow.init({ key: 'rf_live_…' })

# 3 — connect Stripe (no code)
→ OAuth in 30s via dashboard
→ Cancel flows live immediately

Stripe-native — no webhooks

OAuth connect in 30 seconds. RetainFlow listens to Stripe events automatically. No backend work.

Works out of the box
🔌

15+ native integrations

Slack, Intercom, HubSpot, Segment, Mixpanel, Customer.io, Zapier. Your stack, connected in minutes.

No custom code
🛡

SOC 2 Type II · GDPR

Customer data never leaves our encrypted infrastructure. Penetration tested annually.

Enterprise security
Pricing

Pay less than you recover. Always.

14-day free trial on all plans · No credit card required · Cancel any time.

🔥 70 / 100 claimed
Early bird
$49$229
/ month · locked in forever
🔒 Lock in $49/mo forever

Your rate is guaranteed for life. After 100 founders, this price disappears permanently. 30 spots left.

Everything you need to stop leaking revenue — cancel flows, payment recovery, exit surveys, and analytics.

  • Unlimited cancel flows
  • Payment recovery (full dunning automation)
  • Exit surveys + cancellation analytics
  • Stripe, Paddle & Chargebee
  • Email dunning sequences
  • Slack + webhook alerts
  • 14-day free trial · No card needed
Claim your early bird spot →
FAQ

Answers to the things founders actually ask.

  • For cancel flows, just add one JS snippet to your cancellation page. For payment recovery and churn prediction, zero code. Most non-technical founders are fully live in under an hour.

// ready when you are

Your next churned customer
doesn't have to stay churned.

Set up in under an hour. No card needed. Most founders see their first save within 72 hours.

14-day free trial · No card · Cancel any time
Smart Payment Recovery for SaaS Founders